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1. General Terms of Use

Please read the following TERMS OF USE carefully. By using our services you are accepting that you are aware of all the terms of use and the content of this document. If you have any concerns or disagree with the proposed terms of use in any way, and hence do not want to accept our terms, you are welcome to contact us regarding the issue so that it may be discussed.

1.1. Boosting Factory sells time in the form of service. We do not claim to be the owners or representatives of the trademarks, brands and intellectual properties of others they remain the property of their original copyright owners.

1.2. The service Boosting Factory is hosted under the name (domain) of www.boostingfactory.com (the website) and is not affiliated with any other site, company, brand, organization, or similarly named entity resembling it.

1.3. The process by which our service will be carried out differs depending on the game and service requested by the customer. All orders will be finished within a reasonable time frame. If we fail to meet your expectations regarding the quality and speed of our service, you our customers, may contact us and request that another booster finish your order. We undergo serious internal procedures to deal with such situations, take measures to ensure we perform at the highest level on the market and also monitor all personnel on the website.

1.4. All products and services available on the website are delivered via digital delivery means such as email or in-game services.

1.5. Boosting Factory does not offer any physical products or property.

1.8.2. In the event where a service is not delivered as promised, or other conditions are not met pertaining to the order, the customer may contact us via email or skype within 72 hours of the finishing of the order, or while the order is in progress and we will gladly find a solution or a compromise.

1.8.3. When purchasing an order you are eligible for a refund within 48 hours of it's purchase, this applies if the a booster did not start working in your account within the giving time. You can request this refund directly on Live Customer Support.

1.8.4. Any payment dispute or third-party mediation started by you without contacting us in advance can result in cancellation of your order and no refund. Should you fail to abide, You, the customer, accept full liability in a court of law as determined by the European Trade Laws.

1.8.5. You, the customer, accept that if you start a chargeback during or after your order's completion you are in direct breach of Boosting Factory’s terms of use, and legally bound to either close the chargeback or pay back the same amount in addition to a fee determined by Boosting Factory, no less than $20 and no more than twice the original amount. Should you fail to abide by either option, you, the customer, accept full liability in a court of law as determined by the European Trade Laws.

1.8.6. You, the customer, accept that your bill will be sent to a debt collectors agency if you chargeback a payment for a service that has been completed, and you accept that you will have to pay extra fees covering both the collectors agency and any other unforeseen costs in regards to your chargeback.

1.9.1. You, customer accept responsbility for losing Points due to your logins, even dropping from promotion series due to mentioned reason, and that the boosters Reserve the right to change your masteries and runes

1.9.2. You, the customer, accept that if you play any ranked games while having bought a division or a tier boost from us, will have to compensate us for each game you have lost.

1.9.3. Solo boosting goes against the Blizzard's terms of service. Fortunately the bans have been non existent since Season 1. However, this can result in possible actions taken against your account. We take every precaution necessary to ensure your safety, but ultimately we are not responsible for any actions taken against your account.

1.10.1. Boosting Factory gives you a limited license to access the website with the sole purpose to purchase or use the services and products offered for personal use only.

1.10.2. Boosting Factory does not permit without obtaining our prior written consent to do the following: downloading (other than page caching and pictures from the Artwork section for personal use only), reproducing, duplicating, copying any content of Boosting Factory such as (including but not limited to): product listings, descriptions, prices; using or framing any trademarks, logos, or other proprietary information (including images, text, page layout, or form outside of the Artwork section); using hidden text utilizing Boosting Factory name or trademarks; or any exploitation of the content for commercial or inappropriate purpose.

1.11.2. All software used on the Site is the property of Boosting Factory or its software suppliers and is protected by law.

1.11.3. All submitted art content remains copyright of its original copyright holder. Images are for personal, non-commercial use.

2. Customers Duties

2.1.1. You, as customer, are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our services only with involvement of a parent or guardian. Boosting Factory reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

2.1.2. You agree to cooperate with any investigation of Boosting Factory regarding fraudulent or improper activities such as (including but not limited to):, false claims regarding non-receipt of products or services, fraudulent charge backs, stealing of property or ideas belonging to or entrusted to Boosting Factory.

2.1.3. Customers are allowed to post comments, ratings and artwork in our site. However Boosting Factory reserves the right to remove or edit such comments if they are found to be: illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights of or otherwise injurious to third parties, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam.

2.1.4 You agree to indemnify and hold Boosting Factory and its employees, harmless from any claims, demands, losses or costs, including reasonable attorneys' fees, due to or arising out of your use of our services, your breach of these Terms and Conditions, or your violation of any law or the rights of a third party.

2.1.5. Customers accept the boosters reserve the right to change your in-game settings and specifics of the games we provide service for, so that they might perform to the best of their abilities.

2.1.6. You accept not to play any ranked games while your orders are in progress, or in any way attempt to hinder the progress of your order. If you don't follow this rule, we reserve the right to mark your order as completed without refund or to finish your order after reducing your boost with the amount of ranked games you have played. Exceptions can be made only for per win orders after consulting with your personal booster in advance.

2.1.7. Customers purchasing services for Heroes of the Storm that have failed to add correct information will be required to pay extra in direct relation to the difference between the prices of the incorrect information and the accurate one according to our price lists.

3. Customer rights.

2.2.1. Customers have the right to contact our live support or admins at any time if a problem with their current or future order arises.

2.2.2. Customers have the right to monitor their order progress and communicate with their personal boosters via our website for additional information.

2.2.3. Customers have the right to request changing of their booster only if their current one is not performing at the expected level or is delaying the completion of their order for an unreasonable amount of time without excuse.

2.2.4. Customers have the right to rate, comment and give feedback on our service.

2.2.5. Customers have the right to pre-request booster that they like best. However if the chosen booster is too occupied, we'll switch it to someone else.

2.2.6. Customers with limited rights provided by Boosting Factory can view all parts of the website (visible and available to clients) and are permitted to voice their opinions on them and in cases of errors, bugs, or inaccuracy of the information contact the admins to request maintenance.

2.2.7. If our boosters offer you service that Boosting Factory provides, without using the website (private boosting/coaching) and you have proof of that please contact us and we will make sure you get an appropriate reward for that.

2.2.8. Customers can post Artwork that is created by them or the works of others under license from the copyright owner or his or her agent or otherwise as permitted by law.

2.2.9. Customers can contact the admins with demand to remove content that is their copyright.