1. The customer is eligible for a full refund back to the original payment method on any order that was not started by our team.
  2. Orders that were started and have progress recorded are eligible for a store credit refund (money on site), where the refunded part equals the unfinished part of the order (for example, 60% was done, 40% will be refunded).
  3. In a case where customer’s performance is not good enough to complete an order while a guaranteed service has been purchased, we reserve the right to ask the customer to hire an additional booster or convert the order to piloted (account sharing) in order to complete the order. If the customer refuses, we will need to charge for the time invested by the booster at a rate of $20/hr. We are very flexible and will do our best to be fair towards our valued customers and employees.
  4. If a customer’s refund case is not listed here, the customer can contact our support team for approval on a case to case basis.
  5. All refunded orders will include a ~5% processing fee charged by our payment processors.