1. The customer is eligible for a full refund back to the original payment method on any order that was not assigned to a booster yet, minus the transaction fees of 5% charged by our payment processors.
  2. The customer is eligible for a full or a partial refund back to the store credit with no fees charged at any point during the boost.
  3. In a case where customer’s performance is not good enough to complete an order while a guaranteed service has been purchased, we reserve the right to ask the customer to hire an additional booster or convert the order to piloted (account sharing) in order to complete the order. If the customer refuses, we will need to charge for the time invested by the booster at a rate of $20/hr. We are very flexible and will do our best to be fair towards our valued customers and employees.
  4. If a customer’s refund case is not listed here, the customer can contact our support team for approval on a case to case basis.