Last updated July 17th, 2026

Company information
B-FACT d.o.o.
Registration number: 081438343
Registered address: Petrova 118, 10000 Zagreb, Croatia
Support, complaints, withdrawal notices, and legal notices: [email protected]

These Terms of Use and Sale (the "Terms") govern your use of www.boostingfactory.com and any services ordered through it. They form a contract between you and B-FACT d.o.o. (the "Company", "we", "us", or "our"). Our Privacy Policy explains how we process personal data.

By creating an account, placing an order, or using a service, you confirm that you have read and accepted these Terms. If you do not agree, do not use the Website or purchase a service.

1. ABOUT US AND THE SERVICES

1.1 B-FACT d.o.o. operates the Website and is your contracting party for orders placed through it. Payments are made to the Company through approved payment processors.

1.2 We provide online video-game-related services, including coaching, self-play assistance, rank or level progression, completion of in-game objectives, and other services described on the relevant product page (the "Services").

1.3 We may engage approved professional players or other independent service providers to perform all or part of a Service on our behalf. They do not collect customer payments or enter into a separate payment relationship with you. The Company manages orders, support, complaints, and approved refunds.

1.4 The scope, price, delivery method, estimated completion time, and any specific guarantee are stated on the relevant product page and order confirmation. Product-specific terms form part of these Terms and apply only to that Service.

1.5 Orders are one-time purchases. We do not automatically renew or rebill an order unless a recurring product is separately and clearly offered and you expressly agree to recurring billing.

2. ELIGIBILITY

2.1 You must be at least 18 years old and legally able to enter into a binding contract to create an account, place an order, or use a paid Service.

2.2 You must provide accurate information, use only payment methods and game accounts that you are authorized to use, and comply with applicable law.

2.3 We may refuse or restrict access where we reasonably suspect underage use, false information, unauthorized payment, sanctions restrictions, fraud, abuse, or another material legal or security risk.

3. THIRD-PARTY GAMES AND PLATFORM RISKS

3.1 We are independent from game publishers, developers, console networks, storefronts, and other game platforms. We are not endorsed or authorized by them, and all third-party names, marks, and game content remain the property of their respective owners.

3.2 Services do not include malware, cheats, unauthorized software, stolen accounts, payment fraud, gambling, wagering, or virtual-currency exchange.

3.3 A game platform may restrict account sharing, paid progression, or other forms of assistance. You are responsible for reviewing the rules applicable to your game account and deciding whether to order a Service.

3.4 Game updates, season resets, matchmaking conditions, outages, platform restrictions, and enforcement decisions may affect feasibility, completion time, price, or account status. We will use reasonable care in performing the accepted order, but we cannot control or guarantee a third party's rules, systems, or decisions.

4. ACCOUNTS, ACCESS, AND VERIFICATION

4.1 You are responsible for protecting your Website account and notifying us promptly if you suspect unauthorized access.

4.2 Where a Service requires temporary access to a game account, you confirm that you own the account or are authorized to permit access. Provide only the information reasonably required for the Service. We will not ask for your banking password, full payment-card credentials, or email-account password.

4.3 During an account-access Service, do not use the relevant game account unless instructed. Conflicting access may interrupt the Service, trigger security controls, or cause loss of progress. After completion, we recommend changing the game-account password and updating multi-factor authentication.

4.4 We may request reasonable identity, payment-ownership, or account-ownership verification where necessary to prevent fraud, resolve an ownership concern, comply with law, or protect customers and service providers. Personal data is handled under the Privacy Policy.

5. ORDERS AND PAYMENT

5.1 Services displayed on the Website are invitations to place an order. An order is accepted when we send an order confirmation or begin performance, whichever occurs first.

5.2 Before payment, check the game, platform, region, current status, requested target, selected options, and any account restrictions. Incorrect or incomplete information may delay the Service or require a change in scope or price.

5.3 If the actual starting conditions materially differ from the information submitted, we may offer a revised price, reduced scope, or alternative Service. We will not charge an additional amount without your approval.

5.4 Prices and applicable taxes are shown before payment. You confirm that you are authorized to use the selected payment method. Payments may be subject to authentication, fraud screening, and risk controls operated by us or our payment providers.

5.5 We may refuse or cancel an order because of an error, lack of availability, technical impossibility, suspected fraud, sanctions concerns, abusive conduct, legal restrictions, or unacceptable security risk. If we cancel before performance begins, we will refund the amount paid for that Service.

5.6 Promo codes and store credit are subject to the conditions shown when issued. Unless mandatory law requires otherwise, they are not redeemable for cash or transferable.

6. PERFORMANCE AND YOUR RESPONSIBILITIES

6.1 Estimated completion times are good-faith estimates unless a guaranteed deadline is expressly stated. You must provide timely and accurate information and reasonably cooperate with instructions needed to perform the Service.

6.2 If you play relevant matches, change account details, revoke required access, change the requested scope, or otherwise affect progress after performance begins, we may pause the order and recalculate the remaining work. Any additional charge requires your approval.

6.3 We may extend an estimated completion time because of maintenance, outages, queues, matchmaking conditions, game updates, account restrictions, or circumstances outside our reasonable control. We will communicate material delays.

6.4 Service providers receive only the information reasonably needed for the assigned order and must follow our confidentiality, security, and conduct requirements. We may replace a service provider where reasonably necessary.

6.5 You must communicate respectfully and must not harass, threaten, exploit, or attempt to pay a service provider outside the Website. Report any off-platform payment request to [email protected].

7. CANCELLATION OR SUSPENSION BY THE COMPANY

7.1 We may pause or cancel an order if continuing would create a material fraud, safety, legal, compliance, technical, or account-security risk, or if you materially breach these Terms.

7.2 If we cancel for a reason not caused by you, we will refund the undelivered portion to the original payment method unless you choose store credit or an alternative Service.

7.3 If cancellation results from inaccurate information, failure to cooperate, unauthorized payment, abusive conduct, or another material breach by you, you remain responsible for the reasonable value of work already completed. Any remaining refundable balance will be returned subject to applicable law.

8. WITHDRAWAL, CANCELLATIONS, AND REFUNDS

8.1 If you are a consumer in the European Economic Area or another jurisdiction that provides a statutory withdrawal right for distance contracts, you may generally withdraw within 14 days after the contract is concluded, subject to applicable exceptions.

8.2 During the withdrawal period, you may submit a withdrawal through the Website function by sending a clear statement to [email protected]. We will confirm receipt as required by law.

8.3 If you ask us to begin performance during the withdrawal period and then withdraw, you must pay the reasonable proportion of the Service completed before we receive your notice. Your withdrawal right ends after full performance only where you expressly requested immediate performance and acknowledged the resulting loss of that right.

8.4 If you cancel before performance begins, you are eligible for a full refund to the original payment method. If you cancel after performance begins, you are eligible for a refund of the undelivered portion after deducting the reasonable value of completed work, subject to mandatory law.

8.5 A completed Service is not ordinarily refundable merely because you change your mind. If a Service is materially inconsistent with the accepted order, contact us promptly. Depending on the circumstances, we may correct or complete the Service, replace the service provider, offer a reasonable price reduction, or issue an appropriate refund.

8.6 Refunds do not cover completed work or losses primarily caused by inaccurate order information, conflicting account access, customer-requested changes, failure to cooperate, or another breach of these Terms. Action by a game platform will be reviewed case by case and does not automatically establish that the Service was defective.

8.7 Approved monetary refunds are normally returned to the original payment method. Store credit may be offered as an alternative, but it will not replace a monetary refund required by law without your agreement. No fixed processing deduction applies to a statutory refund or a refund caused by our cancellation or failure to provide the agreed Service.

9. COMPLAINTS AND PAYMENT DISPUTES

9.1 You may submit a written complaint by email to [email protected] or by post to B-FACT d.o.o., Petrova 118, 10000 Zagreb, Croatia. Include your order number, the issue, and the requested resolution.

9.2 We will confirm receipt and investigate using relevant order, payment, communication, account-activity, and service-delivery records. Where Croatian consumer law applies, we will provide a written response within 15 days of receiving the complaint.

9.3 Please contact us before initiating a chargeback so that we have a reasonable opportunity to resolve the issue. This does not restrict your right to contact your card issuer or payment provider.

9.4 We may restrict new purchases while an unauthorized-payment claim or chargeback is investigated. Accounts involved in confirmed fraud, knowingly false claims, repeated abusive disputes, or payment misuse may be terminated and blocked.

10. PROHIBITED CONDUCT

10.1 You must not use the Website or Services unlawfully, violate sanctions or third-party rights, use stolen payment methods or accounts, submit false information, introduce malicious code, interfere with Website security, impersonate another person, or abuse another customer or service provider.

10.2 You must not request malware, cheating software, unauthorized access, payment fraud, account theft, denial-of-service activity, gambling, money transfer between users, or any other unlawful service.

11. INTELLECTUAL PROPERTY

11.1 The Website's original text, software, layout, graphics, databases, and Company branding are owned by or licensed to us. You may not copy, republish, sell, reverse engineer, or commercially exploit them except as permitted by law or with our written consent.

11.2 Third-party game names, logos, screenshots, artwork, and other materials remain the property of their respective owners. Their use does not imply affiliation.

11.3 A rights holder may submit a sufficiently detailed infringement or takedown request to [email protected].

12. SUSPENSION AND TERMINATION

12.1 You may stop using the Website and request account closure at any time, subject to lawful record-retention requirements.

12.2 We may restrict, suspend, or terminate an account for fraud, security risk, abusive conduct, repeated payment disputes, sanctions concerns, unlawful activity, or material breach of these Terms.

12.3 Termination does not affect rights or obligations that arose earlier, including payment for completed work, approved refunds, complaint handling, confidentiality, intellectual property, liability, and dispute provisions.

13. RISK AND LIABILITY

13.1 We will provide Services with reasonable care and skill and substantially in accordance with the accepted order. Specific guarantees apply only where expressly stated on the product page or order confirmation.

13.2 Except for express commitments and mandatory legal rights, we do not guarantee uninterrupted Website availability, a particular matchmaking outcome, a permanent rank, continued availability of a game mode, or any decision by a game platform.

13.3 Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded, including liability for fraud, intentional misconduct, or death or personal injury caused by negligence.

13.4 To the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss of profit or business opportunity, or loss caused solely by a game platform's independent outage, rule change, or enforcement decision.

13.5 Where liability may lawfully be limited, our aggregate liability arising from an affected order will not exceed the amount paid for that order. This limit does not reduce any mandatory remedy available to a consumer.

13.6 You are responsible for reasonably foreseeable loss directly caused by your fraud, unlawful conduct, unauthorized payment use, infringement of third-party rights, or material breach of these Terms.

14. PRIVACY

14.1 We process personal data under our Privacy Policy. To fulfil an order, limited information may be shared with payment, hosting, security, communications, and support providers, professional advisers, authorities where legally required, and the assigned service provider. Do not provide another person's data unless you are authorized to do so.

15. GOVERNING LAW, GENERAL TERMS, AND CONTACT

15.1 These Terms are governed by Croatian law. If you are a consumer, this does not deprive you of mandatory protections available under the law of your habitual residence. A dispute may be heard by any court that has jurisdiction under applicable law.

15.2 These Terms, the Privacy Policy, the relevant product page, and the order confirmation form the agreement for an order. If product-specific terms conflict with these Terms, they control only for that Service, subject to mandatory law.

15.3 We may update these Terms for legal, regulatory, security, technical, or business reasons. Changes apply prospectively and will not reduce your rights in an active order without your agreement unless required by law. The current version and effective date will be posted on the Website.

15.4 If a provision is invalid or unenforceable, the remaining provisions remain effective. A delay in enforcing a provision is not a waiver.

15.5 Contact: B-FACT d.o.o., registration number 081438343, Petrova 118, 10000 Zagreb, Croatia; [email protected].