FAQ

FREQUENTLY ASKED QUESTIONS


Frequently Asked Questions

About Boosting Factory

What is Boosting Factory's HotS Boost service?

Heroes of the Storm boosting is a service that allows you to reach any higher rank you desire. Our team of professional boosters will provide will handle your boost in a timely manner. You can also book a Duo Queue service where you get the chance to play with Top 500 semi-pro and pro players from all around the world.

Why should I choose Boosting Factory to handle my boost?

Our team consists of only high quality players and support staff. We’ve dedicated the past 2 years of our life to provide the highest quality service on the market. We have not failed a single order among hundreds so far and we strive to keep that record for many more years to come. Feel free to have a chat with our lovely Live Chat team to find out more.

Is Boosting Factory safe?

We are 100% safe & secure, Boosting Factory’s been around since January 2015, we’ve completed hundreds of orders. But don’t just take our word for it – check out our excellent customer reviews under each of the product modules. In addition, our primary payment processor is PayPal, the most secure payment service available.

How can I contact Boosting Factory?

You can contact us through our Contact Us page. We’re also online on our Live Chat app that you can find at the bottom right of each page. If you’re more of a Skype person, feel free to add us and chat:

Who are your boosters?

Our boosters are semi-pro and pro players from all over the world. Each one is Grandmaster and we even have a Season 5 #1 Grandmaster working for us.

What payment methods do you accept?

Our primary payment method are PayPal and Credit Cards. We also accept Skrill and Bitcoin, contact Live Support in order to get an invoice for paying via Skrill or Bitcoin.

About Boosting Factory’s Services

Where do I register for Boosting Factory?

Your account for Boosting Factory is created automatically with the purchase!

Can I play on my account?

Yes, choose the Duo Queue icon that you find inbetween the 2 large flags in the product module (Team League)

Can you stream my boost?

Yes, activate the STREAM feature found below the two flags in the product page.

What is a NET win?

A NET win is what we call a pure win. For example, an order consisting of 10 NET wins means the booster will end the order with 10 wins in plus. Meaning if he lost, let’s say 2 games, he will have to win 12 in total in order to have 10 pure wins. (12-2 = 10)

Can I choose specific heroes for the booster to play with?

Yes, simply select the SPECIFIC HEROES feature found below the flags in the product page.

Placement Matches FAQ

Why should I purchase a HotS Placement Matches boost?

Apart from being an industry leader in Heroes of the Storm boosting, all our boosters are top tier players that play HotS as their real job. We’re a professional and discrete service, maintaining our reputation is our highest priority. Our support team is here to answer all the questions you might have.

How many wins do you guarantee?

We guarantee atleast 70% wins for packs of 10 games when we pilot the account and 50% or more for Duo Team League Placement boosts.

For orders smaller than 10 games the guarantees are as following

Hero League & Team League Piloted (Booster plays the account)
1 Game – No guarantee
2 Games – 1 Win guarantee
3 games – 2 Wins guarantee
4 Games – 3 Wins guarantee
5 Games – 3 Wins guarantee
6 Games – 4 Wins guarantee
7 Games – 5 Wins guarantee
8 Games – 6 Wins guarantee
9 Games – 7 Wins guarantee

Team League Duo Boost
1 Game – No guarantee
2 Games – No guarantee
3 games – 1 Wins guarantee
4 Games – 2 Wins guarantee
5 Games – 2 Wins guarantee
6 Games – 3 Wins guarantee
7 Games – 4 Wins guarantee
8 Games – 4 Wins guarantee
9 Games – 5 Wins guarantee

For each extra loss we will boost you 1 division completely free.

If an account is placed in Diamond 3 or higher, the boost is considered completed. Maximum placement for high MMR accounts is Master 1000 points.

How long will the boost take?

It depends on the size of your order, 10 games will take 8-16 hours. Ask Live Chat support for a better approximation.

Purchasing & Delivery FAQs

After I purchase, when will my boost start?

Most boosts are started within 15 minutes – 4 hours from purchase, in case of a larger work load that day, it can take up to 16 hours.

Is purchasing a HotS boost safe?

While purchasing a HotS boost where our professionals handle your account is against Blizzard’s ToS, since our opening in January 2015, we’ve had zero cases of bans in both Heroes of the Storm and Overwatch due to our VPN service that allows us to mimic your country’s IP address. Purchasing a Heroes of the Storm Duo Queue boost is completely allowed by Blizzard.

How long will the boost take?

It depends on the size of your order, we usually boost 1-3 divisions per day. Ask Live Chat support for a better approximation.

After Purchase FAQs

I made a purchase, what now?

Feel free to log in to our Dashboard using just your e-mail and track your order from there, you can chat with an admin and your designated booster there.

Can you send me or upload replays after the boost?

Yes we can deliver your replays or upload them to HotSLogs for free.

Can I keep my authenticator on?

Yes, you can. Note that it will slow down the service as you’re required to be present during every log in.

How can I track the progress on my order?

You can track your progress by logging into our Dashboard and having a chat with your booster.

My booster isn't doing as well as I hoped him to, can I get a different one?

Absolutely, contact us through Skype or Live Chat and explain what’s the problem, we will change your booster and find out what was the reason of low performance so it does not happen again.

Am I allowed to contact the booster outside of the game and members area?

No. If any booster offers to contact you outside the game and our members area, let our team know through Skype/Live Chat and we will provide you a free thank you boost in return. Please do not offer your contact details to our boosters.


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